Nearly three million people were injured and another 43,440 were killed in more than six million motor vehicle crashes in 2005. Experts agree that nearly all of the crashes were due to human error and could have been prevented. This course covers the causes of rear end collisions and how to avoid them, the precautions you should take to avoid head on collisions, key factors of safe passing, right of way rules and how to navigate intersections without incident, and how to avoid accidents when backing up.

Nine hundred thousand people were injured and another 12,602 were killed in light truck crashes in 2004. Experts agree that almost all of these accidents could have been prevented. In this course, you will learn how to avoid collisions, especially the common rear-end collision. Topics include inspections, causes of collisions, stopping distances, following distance, and distractions. 20 minutes

According to the National Safety Council, one of every four vehicle accidents can be blamed on poor backing techniques. Between busy freight yards and crowded metropolitan areas, backing is always a potentially dangerous maneuver for light truck drivers. In this course, you will learn how to prevent backing collisions. Topics include making wise choices, backing techniques, and using spotters. 20 minutes

This course covers driving techniques to reduce the likelihood of involvement in a motor vehicle accident. Topics include the definition of defensive driving, recognition of accident prevention methods, the impact of drinking and driving, and vehicle safety measures on the job.

There are nearly six million motor vehicle crashes each year in the U.S. and experts estimate that up to 90% of them are preventable. This course, intended for experienced drivers, covers the risks inherent in driving and offers concrete tips on how to reduce the likelihood of a collision. The course covers vehicle protection systems, rules of the road, how to deal effectively with hazardous conditions, and making safe choices.

Driving without collisions is a goal of every light truck driver. Unfortunately, hazards of the road make achieving this goal a daily challenge. In this course, you will learn how to deal effectively with your blind spots, changing weather conditions, traffic, pedestrians, and intersections. 20 minutes

This Spanish language course with audio voiceover is intended for experienced drivers who want to increase driving awareness and accident prevention skills. There are nearly six million motor vehicle crashes each year in the U.S. and experts estimate that up to 90% of them are preventable. This course covers the risks inherent in driving and offers concrete tips on how to reduce the likelihood of a collision. The course covers vehicle protection systems, rules of the road, how to deal effectively with hazardous conditions, and making safe choices.

Your job as a light truck driver may involve loading, unloading, and moving your truck’s cargo. These activities, when not done properly, can result in back injury. Back injuries are the leading cause of lost days from work. This course will help you to avoid becoming yet another back injury statistic by covering safe lifting, use of hand trucks, and proper stacking techniques. 20 minutes

Driving safely in the best of conditions is a challenge in itself for light truck drivers. Add to the challenge, conditions of extreme weather (snow, ice, rain, fog, wind) and extreme conditions (brake or tire failure, mountain driving, animals in the road), and the situation can become dangerous. In this course, you will learn steering, braking, and skid recovery techniques that will help you drive effectively in extreme conditions. 20 minutes

Intended for both new and experienced drivers who want to increase driving awareness and accident prevention skills. This Internet-based program is founded on the 8-hour National Safety Council (NSC) classroom course that has helped over 1 million drivers drive more safely. In addition to offering the most comprehensive content of any major driver improvement self-study program, the course takes the average student only half as long to complete as the traditional classroom version

Intended for both new and experienced drivers who want to increase driving awareness and accident prevention skills. This Internet-based program is founded on the 8-hour National Safety Council (NSC) classroom course that has helped over 1 million drivers drive more safely. In addition to offering the most comprehensive content of any major driver improvement self-study program, the course takes the average student only half as long to complete as the traditional classroom version

The Motorcycle Safety Program is presented by the National Safety Council and the Motorcycle Safety Foundation. The course provides riders the information needed to predict hazards before they become crashes by focusing on street riding strategies, special riding situations, physical and mental skills, and the effects of drugs and alcohol. This two-hour program for riders is not a substitute for the MSF Rider course or any other MSF course

Professional truck drivers have a tremendous responsibility for keeping the highways safe for others. The National Safety Council’s Professional Truck Driver Defensive Driving Course gives them the tools to carry out this responsibility. Since the course was first introduced in 1986, thousands of professional truck drivers have taken it and made a difference on our roads.

Driving a light truck that is towing a trailer takes an additional set of skills and knowledge. This course covers what to do before you drive to ensure that your truck and trailer are properly prepared. It also describes tips for driving, backing, driving in challenging conditions, dealing with trailer sway, and parking. 20 minutes

This course covers safe driving techniques in adverse winter weather conditions. Topics include defensive driving, accident prevention methods, the impact of drinking and driving, vehicle safety measures, vehicle maintenance, winter weather patterns and associated hazards, personal safety considerations, and actions to take for breakdowns or accidents.

These courses are intended for drivers of delivery vans, parcel vans, step vans, route sales vans, panel trucks, small straight trucks, utility vans, and business pickup trucks.

This course covers health hazards and protective measures related to asbestos. Topics include locations where asbestos is commonly found, requirements for signs and labels, circumstances where employees may risk asbestos exposure, exposure prevention safety measures, asbestos-related illnesses, and OSHA’s required medical program. This course covers OSHA standard 29 CFR 1910.1001.

This course, designed for supervisors, covers general back safety awareness information regarding job specific hazards, safe work practices, and ergonomics. Topics include basic risk identification skills, conducting ergonomics assessments and health screenings, and engineering controls available for implementation. This course primarily covers OSHA 29 CFR 1903.1.

Teaches office ergonomics, basic safe lifting techniques, tips for avoiding injury, and alternatives to lifting for those who work in an office environment and are required to sit for extended periods, use a keyboard, lift, push, or pull objects.

Overview of general field biological hazards in the workplace not addressed in the Bloodborne Pathogen Standard (29 CFR 1910.1030), such as poisonous plants, insect bites, etc.

This course provides information to minimize the health risks to workers exposed to blood and other potentially infectious materials. Topics include the definition of bloodborne pathogens, symptoms of the diseases they cause, and modes of transmission; Exposure Control Plans; universal precautions, engineering controls, work practices, and personal protection equipment; decontamination and disposal; hepatitis B vaccines and emergency procedures related to exposure incidents. This course primarily covers OSHA's 29 CFR 1910.1030.

This course covers recognition, management, usage, and control of carcinogens. Topics include carcinogen-related information in an MSDS, warning label requirements, the carcinogenic risk assessment process, and methods of carcinogenic hazard control.

This course covers how employers and employees can work safely with compressed gases by controlling the physical and health hazards associated with them. Topics include physical properties of widely used compressed gases; inspection of cylinders, regulators, and fittings; handling and storage of compressed gases; safety relief devices for compressed gas containers; basic hazard recognition and control procedures; and responding to emergencies. The course provides an overview of OSHA's 29 CFR 1910.101.

This course covers OSHA’s Hazard Communication Standard (HAZCOM), 29 CRF 1910.1200, which requires that hazardous materials used at the work site are identified, labeled, handled, used, and disposed of properly. Topics include chemical states, employer and employee responsibilities, company goals, and federal agencies that regulate workplace chemicals. The goal of the course is to prevent or minimize employee exposure to hazardous materials and to minimize their accidental release in the work environment.

Applies to anyone who may have an occupational exposure to hydrogen sulfide (H2S). This course reviews the many places this extremely hazardous, toxic compound can be found – both in nature and as a result of industrial activity. The course offers detailed information concerning H 2S monitoring devices, ways to reduce risk, and what to do if exposure exceeds standards.

This course covers tools needed to prevent and correct indoor air quality (IAQ) problems in buildings or work areas through an IAQ program. Topics include health effects of poor air quality, hazards, toxicology, and integration of IAQ-related activities using skilled staff. The course provides an overview of the American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc. (ASHRAE) Standards 62-1989 and 55-1981.

This course covers working safely with radioactive materials in a laboratory setting. Topics include federally mandated training requirements; types, characteristics, and examples of emitters of radiation; hazardous effects to tissue; measuring exposure to radiation; safety procedures for controlling exposure; and decontamination procedures. U.S. Nuclear Regulatory Commission (USNRC) 10 CFR Part 19.12

This course, designed for workers in industrial, clinical, and academic laboratory settings, covers general requirements of the Laboratory Safety Standard. Topics include Chemical Hygiene Plans in the workplace, the purpose of a Material Safety Data Sheet, safety guidelines specific to laboratory fire and burn hazards, and general emergency guidelines to be followed in the laboratory. OSHA: 29 CFR 1910.1450

This course covers hazards related to lead exposure, the purpose and elements of a Medical Surveillance Program and Medical Removal Protection Program, and respirator use. Topics include sources of lead exposure, health effects, and controls and work practices to reduce lead exposures. OSHA 29 CFR 1910.1025

This course covers the purpose of a Material Safety Data Sheet (MSDS), type of information found on a MSDS, required availability of an MSDS in a Hazard Communication Program, and ways to obtain an MSDS. OSHA: 29 CFR 1910.1200

This course, designed for employees in general industry, covers pollution prevention. Topics include causes of pollution, participants in pollution prevention programs, regulatory requirements related to pollution prevention, classes of waste generators, pollution prevention methods, and the steps in pollution prevention practice. The EPA Pollution Prevention Act of 1990

This course offers a practical approach to safe practices regarding potential threats from chemical and biological agents, including sarin, phosgene, anthrax, plague, tularemia, and others. Topics include fallacies, company plans, properties of malicious agents, delivery routes, effective containment, steps to take after an incident, governmental agencies, and notification procedures for public leaders. OSHA Act of 1970, Section 5 (General Duty Clause); OSHA Recommendations for Handling Suspicious Letters or Packages; CDC Guidelines for State Health Departments; CDC Recommendations and Reports: Biological and Chemical Terrorism: Strategic Plan for Preparedness and Response

This course, designed for employees, contractors, and contract employees who work at industrial process plants, covers how to recognize job-related potential health and safety implications. Topics include the prevention and minimization of consequences from a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from an industrial process. OSHA 29 CFR 1910.119 and Appendix A, OSHA Directives CPL 2-2.45A CH-1. Process Safety Management of Highly Hazardous Chemicals – Compliance Guidelines and Enforcement Procedures (1994, September 13). CPL 2.94. OSHA Response to Significant Events of Potentially Catastrophic Consequences (1991, July 22).

This course covers safe handling, movement and storage of hazardous materials, as well as spill control and confinement methods. Topics include likely locations for and control of spills, containment and confinement, procedures for spill and leak response, steps for containing hazardous spills, confinement methods for solids, liquids and gases, and roles of emergency responders if hazardous materials are involved. The course provides and overview of OSHA 29 CFR 1910 Subpart H.

This course, developed in accordance with OSHA regulations created for Hazardous Waste Operations and Emergency Response (HAZWOPER), covers the basics of toxicology. Topics include making decisions concerning protection from chemical exposure, types of toxic agents, agent routes of entry, adverse responses to toxic chemical exposure, and chemical exposure limits. This course covers primarily OSHA 29 CFR 1910.120.

This course covers hazardous waste problems, federal laws which govern waste management, regulated hazardous waste, steps for properly managing hazardous waste including generation, transportation, treatment, storage and disposal, recent developments in waste management, types of waste, waste determination tests, generator statuses, and the list of high-priority chemicals (PBT). RCRA (1976, amended 1984); Pollution Prevention Act of 1990

This course covers information about working safely in confined spaces and hazardous atmospheres, necessary equipment and permits. Topics include definitions and identification of hazards related to confined spaces and hazardous atmospheres; duties of a confined space attendant; equipment, pre-entry requirements, and point-of-entry permits. This course provides an overview of OSHA's 29 CFR 1910.146.

Training is intended for individuals who work near or in confined spaces. This training presents an overview of the hazards of working in permit-required confined spaces including types of hazards found in confined spaces, types of confined spaces, requirements for entering confined spaces, the purpose and requirements of a written permit, the role of authorized entrants, authorized attendants, entry supervisors and authorized rescue personnel and suggests precautions one should take when working in such spaces.

This course, designed for drivers carrying hazardous materials, covers the basic requirements of the Hazardous Materials (HAZMAT) Regulations. Topics include the parts of the HAZMAT table, hazard classifications and divisions, HAZMAT shipping paperwork, packaging requirements, marking, labeling, and placarding, proper loading of hazardous material, compatibility with other transported materials, and emergency response procedures.

This course covers the Department of Transportation’s Security Requirements rule for companies that work with and transport hazardous materials. Topics include requirements of the rule, ways to evaluate potential threats to security, the Department of Homeland Security’s warning system, practices for transporting hazardous substances, and responding to possible security threats.

This course, designed for shippers of hazardous materials, covers the Department of Transportation’s regulations and requirements related to the shipment of hazardous materials (HAZMAT). Topics include the parts of the HAZMAT table, hazard classifications and divisions, HAZMAT shipping paperwork, packaging requirements, marking, labeling, and placarding. U.S. Department of Tranportation Hazardous Materials Regulations (HMR), 49 CFR Parts 171-180

Designed for those who regularly work with or who may be exposed to live electrical wiring or devices on the job, this course covers electrical safety practices and distinguishing exposed live parts from other parts of electric equipment. Topics include general safety-related work practices, clearance distances, voltages, ground fault protection on construction sites, recognition of hazardous classified locations, and additional safety practices that are not addressed by federal law.

This course covers the safety issues related to arc flashes and blasts. Topics include safety in avoiding injuries and fatalities, approach boundaries, using proper PPE, and lockout/tagout procedures. The course provides an overview of OSHA Standards 29-CFR, Part 1910 and National Fire Protection Association (NFPA) Standard 70E.

This course, designed for supervisors of workers in jobs that put them at risk for musculoskeletal disorders (MSD), details the process to follow when an incident occurs. The course uses OSHA’s DRAFT Ergonomics Standard and the NIOSH manual, “Elements of Ergonomics Program,” to define risk factors, signs and symptoms of work-related MSDs. It also classifies the most common MSDs, identifies work practices to reduce the risk of MSDs, and describes ergonomics programs and the roles of the employee and employer.

Designed for managers, workers, and people working from their homes or remote offices. It covers all basic ergonomic principles, while focusing on "office" ergonomics.

This course addresses the key components of an ergonomics program identified by OSHA in the DRAFT Ergonomics Standard and the NIOSH manual "Elements of Ergonomics Program." It includes information regarding the risk factors, signs, and symptoms of work-related musculoskeletal disorders (MSD).

This course covers health and safety concerns unique to trenching and excavating. Topics include confined space requirements, safety principles, site assessment, causes of fatalities, factors to consider before trenching and excavating, and types of excavation methods. OSHA: 29 CFR 1926.650 Subpart P

Trains individuals with regard to the types, selection, use, and care of eye and face protection. This training covers the nature of common eye and face accidents and injuries and the types of hazards to recognize and protect against when working in the industry. It also stresses the importance of being aware of potential eye and face hazards and dangers at home, as well as at work, for both the worker and the bystander. This course covers the Occupational Safety and Health Administration's (OSHA) standard for eye and face protection found at 29 CFR 1910.133.

This course covers basic fall protection principles for employees who might be exposed to fall hazards. Topics include fall hazards in work areas, fall protection systems, methods for minimizing fall hazards, the role of the employee in fall protection plans and safety monitoring systems, equipment limitations in low-sloped roof work, and correct procedures for equipment, materials handling and storage, and erection of overhead protection. The couse provides an overview of OSHA 29 CFR 1910 Subparts D and F and 1926 Subparts E, L, M, P, and X.

This course covers principles of fire and explosion hazards in industrial environments. Topics include fire elements, fire terminology, ignition sources, safety principles, and safe handling and proper storage of potentially flammable or explosive materials. This course provides an overview of OSHA's 29 CFR 1910.38 and 29 CFR 1926 Subparts E and F.

This course covers basic fire safety principles, the recognition and prevention of potential fire hazards, and proper emergency procedures such as proper fire extinguisher operation and maintenance. Topics include those required by the OSHA Workplace Fire Protection Program including the responsibility of employers to provide proper exits, fire fighting equipment, and employee training to prevent fire, death, and injury in the workplace. This course primarily covers OSHA 29 CFR 1910.38 and 29 CFR 1926 Subparts E and F.

This course provides intruction on emergency response, safety, reporting, and evacuation of company facilities in the event of a natural disaster, fire, bomb threat, or other emergency.

This course covers preparation for chemical releases and threats of releases that are not specifically covered by the HAZWOPER standard. The course covers acting safely when chemical releases and threatened releases are limited in quantity, exposure potential, or toxicity and present minor safety or health hazards when handled properly. Topics include recognition of a release, risks associated with a release, and responsibilities in the event of a release. This course provides an overview of OSHA's 29 CFR1910.1200.

This course covers basic First Aid and CPR practices in the workplace though does not provide certification for either. Topics include appropriate responses to emergency situations such as bleeding, shock, burns, eye injuries, heart attack, fractures, and exposure to chemicals. The goal of the course is to give employees the confidence to face emergency and first aid situations, knowing where their responsibilities begin and end. OSHA: 29 CFR 1910.152 [Reserved] Subpart K; 29 CFR 1910.151 Subpart K

This course covers the hazards inherent in construction work and how to reduce them. Topics include hand and power tools and equipment, confined spaces, ladders and scaffolding, cranes, electricity, machinery, trenches and excavation. The course discusses fall protection, covers for holes, chemical warning labels, PPE, and material movement, handling, and storage. This course provides an overview of OSHA Construction Standard, 29 CFR 1926 Subpart C.

This awareness level course covers industrial safety fundamentals covered under OSHA 29 CFR 1910, Industrial Safety Standards. Topics include hazard communication, bloodborne pathogens, lockout/tagout, confined space entry, personal protective equipment, emergency response planning, and respiratory protection. The course also provides and overview of OSHA's 29 CFR 1903.1.

This course covers major factors affecting permeation of contaminants, steps in creating a decontamination plan, decontamination procedures for personnel and equipment, testing decontamination method effectiveness, and emergency decontamination situations. This course provides and overview of OSHA's 29 CFR 1910.120.

This course, designed for employees and supervisors, covers how to develop, communicate, train, and enforce a plan for safe egress in an evacuation situation. Topics include means of egress, OSHA’s physical requirements for exit routes, employee and employer responsibilities, fire prevention plans, egress hazards, and safe housekeeping practices. OSHA: 29 CFR 1910.36-38

This course covers safety precautions required to prevent industrial hand and finger injuries. Topics include common hand and finger injuries in the workplace, hazards of mechanical and hand tools, safe practices, engineering and administrative controls to increase hand and finger safety for those working around equipment, and the use of personal protective equipment and machine guards. The course provides an overview of OSHA: 29 CFR 1910.132 (d)(l); 29 CFR 1926 Subpart I; 29 CFR 1910.212; and 29 CFR 1910 Subpart I.

This course covers the potential hazards associated with the use of hand and power tools as well as the safety precautions required to prevent those hazards from occurring, including guards and safety switches. Power tool hazards and prevention measures are addressed by the power source used: electrical, pneumatic, liquid-fueled, hydraulic, and powder-actuated. This course provides an overview of OSHA 29 CFR 1926 Subpart I and 29 CFR 1910 Subpart P.

This course covers the benefits of participating in a company safety program and safe work practices to eliminate or minimize the potential for injury from work place hazards. Topics include assessment tools, job safety analysis (JSA), JSA control methods, workplace inspections, and housekeeping practices for work areas. OSHA: 29 CFR 1910 Subparts D, E, and G

This course, designed for Job Safety Analysis supervisors, covers safe work practices and the processes of identifying and rectifying hazards on the job. Topics include safe work practices programs that eliminate or minimize the potential for injury from workplace hazards, assessment tools, job safety analysis (JSA), JSA control methods, workplace inspections, and housekeeping practices for work areas. OSHA: 29 CFR 1910 Subparts D, E, and G

This course covers drum handling and hazards associated with handling drums and containers; handling, transportation, storage, and use of compressed gas cylinders; hazards associated with handling acetylene, oxygen, and hydrogen; how to detect leaks; recognition of flammable and combustible material; selection, use, and inspection of slings; and safe lifting, handling, and moving procedures.OSHA: 29 CFR 1910 Subpart N

This course covers hazards that may be encountered when working in administrative areas including ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety.

This course describes how site control programs can minimize employee exposure to hazards and prevent migration of contamination. Site control measures covered in this course include preparation of site maps, work zones, buddy systems, site security, communications, and multiple safe work practices. This course provides an overview of OSHA's site control measures from General Industry standards, 1910.120 and Construction Industry standards, 1926.65.

This course covers techniques to manage and deal with stressful situations in and out of the workplace. Topics include warning signs and effects of stress, different types of stress, and ways to control and relieve stress, maintain life balance, and resolve conflict.

This course covers potential health and safety concerns unique to welding, cutting, and brazing. Topics include compressed gas and oxygen cylinders; arc welding and cutting; personal protection equipment (PPE); fire prevention techniques; mechanical ventilation; confined spaces; and metals of toxic significance or with protective coatings. This course provides an overview of OSHA 29 CFR 1910 Subpart Q.

This course has been developed in accordance with OSHA's 29 CFR 1910.120 regarding personnel exposed to temperature extremes. Topics include illnesses resulting from hot and cold temperature exposure, first aid measures, steps to avoid illness, factors that affect the body’s ability to withstand temperature extremes, and measures to prevent injuries related to temperature extremes.

Working outdoors in the summer can be a great way to enjoy Mother Nature but it has its own set of hazards. In this course, you will learn to recognize the dangers and learn how to prevent problems related to elements of nature like the sun, heat, tick-borne diseases, West Nile virus, and poisonous plants. This training is helpful to anyone who works outdoors in warm climates. Both employers and employees need to know about special hazards related to working outdoors and the many ways these hazards can be minimized.

Workplace accidents occur each and every day. Accident investigations determine how and why accidents, incidences or near misses occur. By using the information gained through an investigation, a similar or even a more disastrous accident may be prevented. The primary focus of this course is to explain the reasons for conducting an accident/incident investigation, introduce the six- step accident/incident investigation procedure, and demonstrate how company safety programs can be improved to prevent reoccurrences.

As a seasonal employee, it is important to have a good overview of safety considerations. Statistics show that new employees are more susceptible to accidents than more experienced workers

As a firefighter, it is important to have a good understanding of how to prevent occupational diseases while on and off the job. In this course we will identify what firefighters can do to reduce their risk of exposure to occupational hazards.

Training is required annually under OSHA 29 CFR 1910.120 and is intended for all engineering and technical individuals that work in or around hazardous waste operations. Annual refresher training reinforces knowledge of proper hazardous waste operations and emergency response, highlighting key OSHA issues and points to promote effective and efficient decision making and performance.

This course covers the purpose and components of OSHA’s Hearing Conservation Program in the prevention of noise-induced hearing loss. Topics include audiometric testing and the advantages, disadvantages, proper fitting, use, and care of various types of hearing protectors. This course primarily covers OSHA 1910.95.

Covers the Occupational Noise Exposure Standard intended to protect the worker against hearing loss and preserve present hearing ability. Course highlights include: understanding permissible noise exposure levels, how to choose the proper personal protection equipment and what is contained in an employer's Hearing Conservation Program.

This course covers how to recognize, control or minimize the hazards associated with ladders, stairways, and scaffolding used at worksites. Topics include ladder and scaffold hazards; construction, use, placement, care, and handling of ladders; important safety features; correct procedures for erecting and moving ladders and scaffolding; fall protection devices; and electrical hazard safety guidelines. This course provides and overview of OSHA's 29 CFR 1926.1060 Subpart X and 1926.454 Subpart L.

This course provides the necessary academic training required to become a qualified forklift operator. Topics include forklift physics, proper forklift operation and safety practices, general preventive maintenance practices, and safe refueling and recharging procedures. Many practical exercises are provided and good habits are illustrated. This course mainly covers OSHA 29 CFR 1910.178.

This course covers the safety issues related to moving large, heavy loads in manufacturing and construction industries. Topics include safety in using various types of cranes and derricks, hoists, elevators, conveyors, aerial lifts (1926.556), trucks, booms, and safety requirements for employees working on marine vessels. This course provides an overview of OSHA's 29 CFR 1926.550-556 and 1926.605.

This course covers the safety issues related to moving large, heavy loads in manufacturing and construction industries. Topics include crane and sling safety, the manufacturer’s role, required supervisory skills, inspections of cranes and slings, basic operator and rigger skills, safety concepts and techniques for handling, attaching, and moving loads. OSHA: 29 CFR 1926.550-556, and 1926.605

This course is designed for those who work around or with power-propelled trucks (forklifts) used to carry, push, pull, lift, stack or tier materials. The course covers health and safety concerns associated with the use and maintenance of power-propelled trucks. The course provides an overview of OSHA's 29 CFR 1910.178.

Provides training for pedestrians who may need to walk or work in an area where lift trucks operate and is designed to reduce the risk of such accidents by addressing the common accident types, causes, and mistakes made by both lift truck operators and pedestrians in operational in the lift truck operating zone.

This course covers the control of hazardous energy and work under the protection of a lockout/tagout permit. Topics include the purpose of lockout/tagout programs, limitations of tags, and hazards of operating machines or equipment that have been locked or tagged out. This course covers primarily OSHA's 29 CFR 1910.147.

This course covers the purpose and requirements of a machine guarding program, machine guarding, point of operation guarding, and examples of machinery that require guarding. The course provides an overview of OSHA's 29 CFR 1910.212.

This course covers the concepts of behavior-based safety as well as methods and techniques used to protect workers. Topics include the scope and purpose of safety policies, the supervisor's responsibilities, the purpose of OSHA's Industrial Safety Standards (29 CFR 1910), and when the General Duty Clause (29 CFR 1903.1) is used to keep workers safe.

An active joint employee-management safety committee is one of the most effective means to consistently providing a safe work environment. This course introduces managers to best practices in establishing and maintaining an effective safety committee, from planning through operations and training to evaluating and improving safety committees.

An active joint employee-management safety committee is one of the most effective means to consistently providing a safe work environment. This course introduces employees to the benefits of working effectively and efficiently on a company safety committee.

This course covers the history, purpose, and mission of the key regulatory agencies: OSHA, EPA, and DOT. Topics include the sources of regulatory occupational safety and health work practices and standards, including the Toxic Substances Control Act (TSCA), the Resource Conservation and Recovery Act (RCRA), the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), and the National Environmental Policy Act (NEPA). The course provides an overview of the EPS's 40 CFR.

Provides an overview of OSHA's role in the prevention and elimination of work-related illnesses and injuries. OSHA's work encourages employees and employers to work together, developing and enforcing mandatory job standards, requiring reporting and recordkeeping of job-related injuries, and providing assistance, training, and support programs. This course was developed for both employees and employers; with the goal of keeping the workplace safe!

This course, designed for managers, supervisors, safety professionals, human resources professionals and others, covers what to expect of and how to properly respond to OSHA inspections. Topics include planning, preparation, training, follow-up, and review in order to achieve compliance with OSHA regulations. OSHA: 29 CFR 1904

Intended for individuals who may be required to use personal protective equipment (PPE) in the course of performing their assigned duties and tasks and provides an overview of the various common types of PPE and the role of employers and employees in developing and maintaining an effective PPE program. Topics include an explanation of PPE standards, a review of how to wear, use and care for PPE, and an assessment of the limitations of PPE.

This course covers types of personal protective equipment (PPE), when personal protective equipment is necessary, and the selection, use, and maintenance of personal protective equipment in the workplace. Topics include how to don, doff, adjust, and wear PPE; limitations of PPE; and the proper care, useful life, and disposal of PPE. The following OSHA regulations are covered in this course: 29 CFR 1910.95 Occupational Noise Exposure Standard and 29 CFR: parts 1910.132 through 1910.138 as follows: General requirements, Eye and face protection, Respiratory protection, Head protection, Occupational foot protection, and Hand protection.

Training is intended for individuals that are required to use respiratory protection equipment in the course of performing their assigned duties and tasks. This training provides an overview of the Respiratory Protection Standard, medical evaluation requirements, proper use of a respirator, and fit-testing protocols.

This course covers respiratory hazards, protection mechanisms, safe work practices, and use of respiratory protection against hazardous airborne contaminants in the work environment. Topics include employer and employee responsibilities; the nature, extent, and effects of respiratory hazards; the operation, limitations, and capabilities of respirators; and respirator selection, use, inspection, maintenance, cleaning, storage, and malfunctions. OSHA: 29 CFR 1910 Subpart I

Provides safety orientation to new employees in the restaurant industry and is intended to minimize the potential for job-related accidents by increasing the safety knowledge-base of new employees, who are at a far greater risk for job-related accidents. The course reviews the common hazards new employees face, focusing on accident prevention. It also relates proper procedures to follow if an accident does occur, the goal being to expedite employee recovery.

Provides safety orientation to new employees in the restaurant industry and is intended to minimize the potential for job-related accidents by increasing the safety knowledge-base of new employees, who are at a far greater risk for job-related accidents. The course reviews the common hazards new employees face, focusing on accident prevention. It also relates proper procedures to follow if an accident does occur, the goal being to expedite employee recovery.

The primary focus of this course is to explain the reasons for conducting an accident/incident investigation, introduce the six- step accident/incident investigation procedure, and demonstrate how company safety programs can be improved to prevent reoccurrences.

Intended to make individuals aware of potential slip, trip, and fall hazards in the workplace and covers how to recognize indoor and outdoor slip, trip, and fall hazards , how to identify proper exit and access requirements, and includes housekeeping tips to prevent slips, trips, and falls.

This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment.

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Change is an undeniable aspect of the modern business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change -- the need to refocus yourself, to lead the team, and to work effectively with individual team members.

This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.

This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and building trust. Learners also will become familiar with established psychological theories that support these motivational strategies.

This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations.

This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager.

The Sarbanes-Oxley Act of 2002 will have a long lasting impact on the governance and financial accountability of publicly held companies. This series will provide the learner with an overview of the Act. Learners will master guidelines for making company policies, procedures, systems, and controls Sarbanes-Oxley compliant. Learners will also examine management certification responsibilities and noncompliance penalties under the Act.

This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills.

This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive.

Email has become so prevalent in the workplace that we seldom think about it, and yet it is the medium coworkers see you through most often. How can your emails speak for you clearly, effectively, and potently? This series will walk you through building email subject lines and messages that are effective and respect office etiquette. You'll also learn about email safety by avoiding threats like viruses and phishing, and how to think about email confidentiality and legal security.

This series is designed for users who want to improve their grammar skills. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns and irregular verbs. Puctuation is discussed, including the proper use of apostrophies, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons,other punctuation, and modifiers.

Creativity can do more than just spark the next Big Idea for your organization. It's also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization's bottom line.

One of the greatest abilities of leaders -- whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions.

It always seems like we could use an extra 2 hours (or more!) in the day. How can we manage our time and be truly productive in the office, and in life? This series will introduce you to the most important rules of time management, including not just how to get more done, but how to choose the things you to do give your day the biggest impact possible.

A course for retail managers on how to deal with the challenges of managing staff performance by enhancing six key communication skills.

Presents the essential skills needed to communicate effectively in the work environment; uses workplace examples to introduce common communication problems and how to overcome them.

Discusses how to appropriately provide and receive job-performance and work-related feedback.

Teaches a simple four-step process for creating presentations that contain the key elements of success.

This course covers the role of customer service excellence, how to create a total service experience, provide “service with heart,” deal with challenging customers, solve customer problems, help customers by phone, become a customer service star, and the team approach to customer service. Topics include how customer service has changed, what customers want, customers as partners, the cost of an unhappy customer, viewing customers positively, building an emotional connection, active listening, why customers get upset, dealing with emotions, proactive problem-solving, managing customer expectations, dealing with the customer who is wrong, delivering bad news, talking with the boss, providing one voice for your customers, transferring the customer, using the hold button, developing team strategies, delivering outer-circle performance, cross- and up-selling.

Teaches effective communication skills and audience-involvement techniques that can be used during presentations.

A master course comprised of “Creating Messages that Motivate” and “Delivering a Winning Presentation Every Time,” and teaches effective presentation skills and audience-involvement techniques.

Demonstrates how to structure specific, balanced feedback that encourages employees to take responsibility for giving feedback to others.

Outlines how to successfully plan for a negotiation meeting and to identify common strategies used during negotiation.

Discusses how to appropriately provide and receive job-performance and work-related feedback.

Presents an overview of the processes, tools, preparation and conduct of an effective facilitation process covering the entire process, from planning and design through to implementation.

Discusses communication techniques that open the door to dialogue, negotiation, and compromise.

Discusses a process for solving work-related problems, including creative approaches that can be used in less-structured problem-solving situations.

Describe the steps involved in dealing with conflict between employees.

Discusses how to manage and encourage greater participation among difficult personality types in the workplace.

Discusses the techniques and procedures for preventing problems before they escalate, and to recognize and respond to violence in the workplace.

Discusses how to properly deal with conflict so that it will provide a chance to learn from others, improve work methods, and contribute to team solidarity.

Discusses how to properly manage conflict so that it will provide a chance to learn from others, improve work methods, and build team solidarity.

Examines the challenges faced by new employees and employers who have moved into a new position, department, or team.

Explains how to reinvent the traditional appraisal process by establishing clear job and performance expectations and by effectively managing change and planning development.

Planning Your Career – discusses how to use insight and tools to effectively manage personal career development.

This course covers building a foundation for excellent customer service, communicating effectively with customers, managing the customer encounter, handling complaints and conflict, and continuously improving customer service. Topics include the role of customer service representatives, what customers want, customer service standards, active listening, speaking in the positive, body language, telephone communication, recognizing customer communication and conflict styles, why customers complain, calming techniques, and conducting a customer service audit.

This course covers four main topics: understanding internal customer service, communicating effectively with customers, handling internal customer conflict, and creating an internal customer service plan. Also included are the identification of critical contact points, how to effectively listen and ask question, identify and meet customers’ needs and expectations, keep commitments and deadlines, use positive statements, be flexible with policies and procedures, find out why internal customers complain, understand communication styles, calm upset customers, agree to solutions, and create an action plan.

Describes skills, strategies, and actions needed to make customers feel their expectations are met and exceeded.

Describes how retail managers or supervisors can lead their team to quality service.

This course covers the basic needs of customers on the phone, five dimensions of customer service, creating positive phone relationships and impressions, the basics of phone performance (opening, managing, and closing calls), communication styles, building rapport through mirroring and empathizing, effective voice messaging (messages that promote action, effective voice mail greetings, handling incoming voice mail), handing angry, abusive or upset callers (resolving the relationship and fixing the problem), denying customer requests tactfully, and setting SMART goals.

Looks at service in the public sector and demonstrates a number of techniques for building effective customer service skills.

Discusses strategies, guidelines, a 4-step customer service model, and communication skills.

Describes techniques, such as calming and focusing, for dealing with difficult customer situations and general guidelines.

Presents selling solutions to help the customer reach his objectives and a four-step recommendation process.

Employees are one of the most important parts of an organization. The impressions that they make with your customers directly affects the image your customers will have on your organization as a whole. STAR Service will help your employees improve their customer service transactions, enhance customer relationships, and grow the business. They will learn the process and skills needed to provide customers with a positive memorable experience.

Learn how to ensure that conversations and relationships with customers start positively and how to transition from order taking or providing a service to a sales conversation.

Discusses how to recognize and respect individual differences, and learn some strategies that can be used to deal with diversity in an organization.

Explores how diversity is changing and benefiting the workplace.

Discusses the benefits of empowerment and discover the tools and techniques required to help promote empowerment at every organizational level.

This course covers the definition, fundamental principles, interpretation, and rationale for ethics in the workplace. The course describes a nine-step process for making ethical business decisions. It includes how to deal ethically in common situations with employees, employers, coworkers, customers, and other businesses.

Discusses techniques for becoming more efficient and identifies applicable circumstances for implementing those techniques.

Demonstrates how to prepare, conduct, and follow through on performance appraisals that focus on caring for the employee.

Covers ways to improve listening skills through overcoming the filters and barriers that can lead to misunderstanding and conflict.

Presents the fundamental office safety information needed to ensure a safe work environment.

Describes the three key areas in which retailers can take responsibility for their own success: self-management, job responsibilities, and feedback.

Outlines skills and techniques used to creatively solve problems in the workplace.

Assists employees in assessing their capabilities and aspirations, setting goals, and creating an action plan to insure achievement.

Professionalism in the Office is designed to teach the skills needed to be more professional on the job. This self-study will emphasize the positive results when an employee possesses courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change. This course gives the opportunity to assess personal performance, participate in learning experiences not available in the day-to-day work environment, and define and evaluate personal goals/objectives related to career growth.

Discusses how to develop and communicate a personal action plan for change using formal, written feedback.

Discusses the fundamentals of business math and statistics, including the principal applications of spreadsheets.

Identifies the principles of financial management, how to read and interpret financial information, and how to apply meaningful financial information.

Discusses the thought process of business, terminology of financial statements, and problem analysis.

Discusses illegal harassment in the workplace, its consequences, and how to stop it.

Discusses illegal harassment in the workplace, its consequences, and how to respond to it.

This course is designed for all employees. It defines sexual harassment, provides examples of sexual harassment, and outlines the steps you and your employer can take to prevent and respond to sexual harassment in your workplace.

Designed for supervisors, this course defines sexual harassment and outlines the steps supervisors and employers can take to prevent and respond to sexual harassment in the workplace.

Makes employees aware of what constitutes sexual harassment in the workplace and explains how to avoid discriminatory behaviors in the workplace.

Makes supervisors aware of what constitutes sexual harassment in the workplace and outlines the steps involved in dealing with sexual harassment.

This course, designed to cover the Health Insurance Portability and Accountability Act (HIPAA) "Administrative Simplification" standards and regulations for the handling of Protected Health Information (PHI), focuses on the HIPAA Privacy issues that are specific to employees of Health Plans, Healthcare Clearinghouses, Group Health Plans, and employees not directly employed in the medical field but required to be trained in the proper handling of PHI. The course also covers the ways employers are impacted by the HIPAA Privacy Rule. This course provides an overview of the Department of Health and Human Services' 45 CFR Parts 160, 162, and 164.

This course focuses on the HIPAA Privacy issues that are specific to employees in the healthcare industry. The course covers the history and overall function of HIPAA, the HIPAA "Administrative Simplification" standards and regulations for the handling of Protected Health Information (PHI), the requirements for the protection of PHI under the HIPAA Privacy Rule, and additional requirements for the protection of electronic PHI under the HIPAA Security Rule. Health Insurance Portability and Accountability Act (HIPAA); Department of Health and Human Services 45 CFR Parts 160, 162, and 164

Provides information about behavior-based interviewing and hiring issues, enabling managers to make a more informed hiring decision.

This course covers four main issues: staying within the law, how to approach the interview, interview questions and the law, and the purpose of note-taking. Topics include effects of illegal interview practices, behavior-based interviewing, legal and illegal interview questions.

This course covers the benefits of using behavior-based interviewing, understanding the job and identifying job skills needed for success, designing effective rapport-building, open-ended and probing questions, interview steps, and handling difficult or unsuitable candidates. It includes how to use an evaluation system, recognize warning signs, and make reference checks to select a candidate, as well as notifying candidates of the hiring decision.

Discusses a structured approach to employee selection that predicts performance and sets up success.

Focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling.

Communicating Up is one of the courses included in our Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task for successful results.

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference

Discusses how to establish performance goals and the steps that gain team member agreement and commitment to those performance goals.

Learn effective techniques for addressing problem behavior using communication skills that preserve the self-respect of the individual and encourage self-discipline.

Essential Skills of Communicating is one of two foundation courses in our Supervision Series, which help to develop skills that are basic to all the other courses in the series. Provides the tools to develop clear, concise messages aimed at the needs and interests of the listener.

Essential Skills of Leadership is one of two foundation courses in our Supervision Series, which help to develop skills that are basic to all the other courses in the series. Establishes a methodology for productive interactions between team members and team leaders and defines the skills required to manage the individual while leading the team.

Provides processes and tools to master the art and science of identifying and winning great new employees that will perform in the top 20%.

Provides the tools necessary to recognize and address poor work habits and gain a commitment to change.

Shows how to resolve simple complaints and identify the hidden agendas that often underlie chronic grievances.

Motivating Team Members helps managers understand the complex idea of motivation. Managers will learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance.

Describes an evaluation process including establishing relevant performance standards, soliciting team members own performance evaluations, and developing clear and credible summary evaluations.

Resolving Conflicts focuses on interpersonal skills, emphasizing communicaiton and improvement of management skills by using behavior modeling. For maximum benefit it is recommend that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors and first-line managers.

Discusses change and developing clear communication that reduces misunderstanding and anxiety and leads to acceptance.

Discusses how to use progressive discipline as a positive management tool.

Outlines the major legal requirements and legislation to which employers must comply and introduces the management behaviors that help prevent discrimination in the workplace.

Discusses how to use e-mail responsibly and appropriately and explains how to avoid common e-mail errors that could result in costly litigation.

This course describes discrimination, its impact on the workplace, and steps employees and employers can take to prevent and respond to discrimination in the workplace. Topics include protected classes and applicable laws, examples of discrimination, and how to recognize discriminatory actions.

This course examines the diverse factors that employees of different ages, ethnic origins, cultures, and personal styles bring to the workforce, including attitudes toward authority, motivation and teamwork. The course provides an overview of barriers to diversity and identifies what can be done to create a more diverse workforce.

As a law enforcement officer, it is important that you have a good understanding of law enforcement communication. It is not possible to cover every on the job communication that could happen while on duty, so it is important to talk with your supervisor to review the other types of situations that might arise and how to handle them effectively.

Defines Care and Control in relation to employment termination; discusses how to plan the termination process with Care and Control and how to carry out the termination process appropriately

Teaches the benefits, challenges, and responsibilities of supervisors and managers, including the skills needed to motivate team members, solve problems, resolve conflicts, manage time, and deal with stress.

Provides guidelines for planning and conducting on-the-job training.

Discusses the principles of the Time Tactics® process and how to apply the concepts of commitment, choice, and control throughout this process.

Discusses the concepts and skills necessary to foster a learning-oriented environment in the workplace - additional simulations.

Discusses the qualities and roles of successful mentors, and discover the steps necessary to develop and maintain a formal mentoring program.

Discusses the nature of employee motivation; teaches managers how to motivate employees and maintain a motivational environment and open communication in the workplace.

Discusses the appropriate procedures and follow-up policies for dealing with employee issues and problems that affect employee performance.

This course covers the environmental conditions associated with workplace assaults and control strategies implemented in various work settings. Topics include examples of workplace violence, potential victims and perpetrators, violent behavior warning signs, stages of violent behavior, intervention options, reporting workplace violence, and helping victims cope with workplace violence.

Discusses how to lead, control and influence meetings for positive outcomes.

Discusses how to organize, prepare for, and conduct effective meetings in the workplace

Covers the core coaching skills of clarifying expectations, building skills, enhancing confidence, encouraging flexibility, resolving conflict, and developing motivation.

Examines the fundamental characteristics of change and describes how people can react to change.

This course covers the importance of constant recruiting and sources and strategies to do so successfully. Topics include knowing what candidates you’re looking for, sources of candidates, networking, recruiting customers, “selling your store,” and tips for recruiting.

This course, designed for employees and supervisors, covers the impact of drugs on the workplace and how to promote a healthy workplace. Topics include the goal of a drug-free workplace policy, signs of substance abuse, employee actions to take when substance abuse is suspected, stages of addiction for alcohol and drug abuse, workplace policies and procedures, drug test requests, the role of an Employee Assistance Program, and the supervisor’s role in a drug-free workplace program.

Helps team leaders and members diagnose their team’s current functioning and plan effective ways to improve performance.

Helps team leaders and members diagnose their team’s current functioning and plan effective ways to improve performance.

This course covers the benefits of teams, how to organize teams, team leader and member roles and responsibilities, working effectively in a team, team decision-making, handling difficult team situations, and disbanding a team. Included in the course are the topics of why teams fail, ground rules, the team charter, conducting meetings (including the issues of involvement, conflict, trust, and impasse), consensus, and dealing with dominators, non-participators and non-team players.

Discusses the concepts and methods involved in training people to train others, including training adults, interactivity in training, training objectives and methods, being a credible trainer, the training process, and training logistics and mistakes.

This series teaches the writing skills learners will need to effectively communicate in a business setting. They will learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.

Public speaking is a frightening task to many people, but it is also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations.

The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers.

The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

The Access 2003 series of courses starts off with an overview of both database concepts in general and Access in particular. Learners then find out how to design, build, and use Access tables. Further topics include using queries, find, filter, and sort to unearth answers from data. Learners finally move on to the Access report system and delve into wizards, timesaving tips, and even a bit of programming.

This series covers how to use Access 2007 to create, modify, and access databases. It shows the learner how to use the Ribbon-based Access 2007 interface, as well as how to build tables, forms, and reports. Learners will also be able to use queries and filters to sort through data.

This series examines several basic computing concepts. Security issues are discussed, including administrative, physical, logical, and network security, and how to plan for security risks. The basic concepts of database functionality and selection are also discussed. Data processing and management is examined in detail, including teleprocessing, data transmission, and messages.

This series is designed for beginning and intermediate Excel users. This series teaches learners about creating and editing spreadsheets, what is new in the 2003 version, the Excel interface, navigating, editing, and working with text, values, and formulas, printing, formatting, creating charts and databases, and using images and hypertext in a spreadsheet.

The Excel 2007 series introduces learners to the newly designed Ribbon interface of Microsoft Excel 2007. It provides a basic introduction to Excel including entering and editing cell data, selecting cell ranges, and formatting worksheet data. Learners will also be able to print worksheets, add comments, complete basic calculations and formulas, and create charts using Excel 2007.

The Excel 2007 Advanced series teaches you to apply filters, use formulas and analyze data. You will be able to apply your knowledge to create complex business applications and analyses in Microsoft Excel.

The courses in this series teaches students to use Microsoft Internet Explorer 6 to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express.

This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content.

This series is designed to introduce users to personal computers. Users will learn what a PC is and what an operating system is. They will learn basic computer skills such as turning a computer on, logging on to Windows, and working with files. Users will also learn to identify and use the major components of a PC, both externally and internally, including: disk drives, monitors, mice, keyboards, and printers.

This series describes products and features that are new in this version of Office and common to each of the applications in the suite. InfoPath and OneNote are new products introduced in this version of Office. The new features include XML support, Smart Documents, the Research task pane, new collaboration tools, and improved developer tools. The series also covers new features in each Office application.

The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them.

This series explains and introduces new and changed features in Office XP applications. Targeted for experienced Office users, the courses in this series highlight the new features of Office XP including task panes, smart tags, and SharePoint Team Services. Additionally, a course is devoted to discussing the most important changes to Word, Excel, Outlook, PowerPoint, Access, and FrontPage. The entire series features the XP interface in the screen captures.

This series teaches users how to use the major components of Outlook: Outlook Today, Contacts, Inbox, Calendar, Notes, and Tasks. Topics include navigating between components in Outlook; adding and using information about contacts; reading, sending, customizing, and organizing e-mail messages; scheduling appointments, events, and meetings; and creating tasks and notes.

The Outlook 2003 series of courses teaches learners how to use the major components of the Outlook 2003 program: Mail, Calendar, Contacts, Tasks, and Notes. Topics include navigating between Outlook modules and reading, sending, customizing, and organizing e-mail messages. Learners will also find out how to schedule appointments, add and use information about contacts, and create tasks and notes. In addition, the courses will delve into the collaboration, security, and personalization features of Outlook 2003.

Outlook is the most common email applicationin the world; and it includes may features beyond emailing. This series will examine all these features and more in the latest version of Outlook that has been released with the Office 2007 package.

This series teaches the user how to create presentations and edit page layouts. The user will learn how to add text, graphics and tables to slides. The series also discusses customizing individual slides as well as the entire slide presentation. This series is designed for anyone who is interested in learning about the features of PowerPoint 2002.

The PowerPoint 2003 series is designed for beginning and intermediate PowerPoint users. This series teaches learners about creating and editing presentations and individual slides, outlining presentations, and printing presentations. The courses also detail topics such as formatting presentations and slides and using masters, color schemes, and templates. Learners will find out how to incorporate pictures, clip art, sound, video, and animation into a presentation. Finally, the courses cover how learners can use PowerPoint with the Internet and when collaborating with others.

This series is for anyone new to Microsoft PowerPoint, or for individuals looking for a PowerPoint refresher. Lessons included are: Getting Started; Developing a Presentation; Design Elements; Inserting Shapes; Formatting Shapes; Clipart, Pictures, and WordArt; Smart Art Graphics; and Charts and Tables.

The Project 2003 series is designed to help learners with the basics of Microsoft Office Project 2003. This series explains how to set up a project; manage project files; create a task list; schedule tasks; view a schedule; define and assign resources and costs; track a project; and analyze progress and revise a schedule.

Get projects under control with Microsoft Project's latest version, 2007. Build schedules, communicate effectively with everyone involved, chart your progress, and keep track of budget and project materials. This series will show you how to use this complex tool to save time and maximize your projects' success.

This series introduces users to Microsoft Visio 2002, a powerful diagramming and drawing application that can be used to create business and technical diagrams. Learners will study the basics of the Visio 2002 interface and tools, explore the templates, stencils, and pre-defined shapes provided with Visio, and construct simple Visio diagrams.

This series teaches you about the new Vista interface, features, and applications.

This series provides an overview of the features available in Windows XP Home Edition and Windows XP Professional. Users will be introduced to the new interface of Windows XP, the multimedia and reliability features of the Home Edition, and the advanced networking and system administration functions of the Professional version.

This series of courses is designed to teach the student how to use Word 2002 in the Windows XP operating system. This series covers the basics of Word 2002 and continues into the advanced features and procedures. This series teaches all objectives for the Microsoft Word 2002 Core Exam and includes a complete list of these objectives, which the student can print to hard copy.

This series is designed for beginning and intermediate Word users. This series teaches users about creating and editing documents, what is new in the 2003 version, the Word interface, navigating, editing, and working with text, spell checking, printing, formatting, styles, templates, borders, tables, columns, lists, and using images in a document.

This series shows you how to use Word 2007 to create word processing documents. It shows you how to use the Ribbon-based Word 2007 interface, how to create and format documents, and how to add lists, tables, and images to your documents.

Discusses how to improve quality in all levels of an organization by learning how to define customer needs and expectations through analyzing, measuring, and improving work processes.

Discusses techniques to sustain quality improvement efforts in the workplace.

Discusses the skills and tools needed to become an effective project manager, including the four stages of a project.